FAQ

Frequently Asked Questions

Orders

To order products from our site all you need to do is click on the product you like and add it to your shopping basket. When you have finished shopping, please continue to checkout. If you are a regular visitor to our site and have registered with us before you can access your account by entering your email address and password. If you are a new customer then you can simply enter your details for the first time. Please note that your details will be kept safe and secure and will not be given to any third parties. Once you have completed your address details you will be taken into the delivery screen, if there are any special comments or requests regarding your delivery that you would like us to help you with, please include them here. Proceed to payment in order to confirm your order – check the items, method, billing and delivery address are correct before completing your order.

Of course! Here at Atypik we are more than happy to accept telephone orders from you if that is your preferred method of ordering.
If you are in Italy contact us on +39 0620765540.From anywhere in the world, send an email to order@atypikclothing.com, to have a best possible service.

We try to give as much information as possible about all our products including the colour, materials and plenty of clear images, however we appreciate that sometimes there are things that just have not been included.
If you do need any more info please get in touch with our customer service team and we will happily tell you anything else you need to know.

Please call us as soon as possible, so we can correct your order before the goods ship. For assistance please email order@atypikclothing.com.

Once your order has been placed it is very difficult for us to change your order because we aim to dispatch it ASAP, We would need you to re-order your preferred item and return the incorrect one once received, This return is free of charge and return labels will be included within the packaging of your delivery.

You can cancel your order, providing your order is yet to be dispatched we will attempt to cancel back your order should you no longer require it before it is dispatched, We advise that you contact us as quickly as possible as we do attempt to get your orders out quickly meaning this will not always be possible before dispatch. If that is the case and it is too late for us to cancel before dispatch we will of course refund you in full, all that we ask is that you either refuse the delivery (this will mean the package is automatically returned to us) or if you have already received the package please send it back to us in the condition you received it with the free returns label sent with the package, You will then be refunded in full.


Payment

We accept all major credit and debit cards:

  • Visa
  • Mastercard
  • Maestro
  • American Express
  • Discover
  • Cash Payments
  • Paypal
  • Gift Cards

We will always try to contact you if an order has to be cancelled. This may be due to you entering address details/card details incorrectly. If you have moved recently and not amended your address, cancellations may also occur.

delivery

Orders typically ship within two days from submission, excluding weekends and holidays. A shipping confirmation email will be sent when your order leaves our warehouse.

Atypik use one of the best express. You can expect your order to arrive within 1-3 full business days after it has shipped.

You will receive a shipping confirmation notice via email when your order has left the warehouse. If it has been more than a few days since entering your order and you have not received shipping confirmation, please contact customer service at order@atypikclothing.com.

You will receive a shipping confirmation notice via email when your order has left the warehouse. It will contain information to track your order. The information can also be found in your personal account in order details. If it has been more than a few days since entering your order and you have not received shipping confirmation, please contact customer service at order@atypikclothing.com.

All other questions, you can contact us on info@atypikclothing.com or order@atypikclothing.com.

You can contact also on our Social Fan Page.